Terms and Conditions
NOTICE PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER WITH DOGPHRESH.COM YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE OR PLACE AN ORDER. DOGPHRESH.COM RESERVES THE RIGHT TO CHANGE, MODIFY, OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
Office Hours
Our office hours are Monday-Friday 10am until 5pm EST. All orders are conducted on business hours only.
Turnaround
Note that “most orders” are available in 24-72 production hours, but we do not guarantee that your job will be completed in that time frame. While we do make every accommodation to honor this turn around, various factors such as equipment failures, technical difficulties and things of that sort may affect our turnaround time.
Content
You understand that all information, data, text, photographs, graphics, messages, or other material (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not DOGPHRESH.COM, are entirely responsible for all Content that you send, upload, post or transmit. In addition, DOGPHRESH.COM, does not ask for verification of the products or services you are requesting in regard to your official affiliation with the organization you are claiming to represent. We will process your order, however, DOGPHRESH.COM will not be held liable for any claim of any kind relating to fraudulent use, or alleged fraudulent use, of products purchased. DOGPHRESH.COM holds the right to post any and all work created and received. All artwork or printed work will be used as an advertisement of our work. DOGPHRESH.COM, is NOT LIABLE for errors in a final product. This includes errors such as misspelling, graphics, bleeds, grammar, fonts, punctuation, die lines, crop marks, transparency, overprint, finished production size, pixilation, poor print quality.
Order Cancellation
Orders can be cancelled within 4 hours if production has not begun. Once production has began orders cannot be cancelled.
Shipping
DOGPHRESH.COM does not take responsibility for any delays with shipment. DOGPHRESH.COM is not responsible for shipping errors, damaged or lost shipment.
Logo
Customers will be contacted within 24-48 business hours to confirm the details of the project. Customers get unlimited alterations. Once you have approved the design you are no longer allowed to make any alterations. NO EXCEPTIONS. Once designer has made one alteration there is NO REFUND. You may request a refund if you have not made any alterations. In the request for a refund, DOGPHRESH Creative Designs will keep 35% of the design fee for time and labor. Customers own the rights to their logo once they have paid and approved their logo. Customers will receive these files once the project is completed.
Digitizing
Customers will be contacted within 24 business hours to confirm the details of the project. Before any design can be embroidered, it must be digitized. Digitizing is a complex process. Once you change the size of the design, the quality becomes distorted. To ensure the highest quality, it is critical to have your logo in Vector format. There are no alterations once the design has been approved. There are NO REFUNDS on digitizing. Customers will receive these files once the project is completed.
Logo Clean Up
Customers will be contacted within 24 business hours to confirm the details of the project. You will be required to submit your original files. You can provide us with any image, and we will give you back a cleaned-up version of your file. You will receive; .JPEG, .PNG, .PDF, .EPS, and .AI files. No alterations, NO EXCEPTIONS. You will receive all the files you need to complete any project. NO REFUNDS.
Flyers, Post Cards and Invites
This section includes information on flyers, post cards, and invites. Customers will be contacted within 24 business hours to confirm the details of the project. Flyers will be designed on a canvas at 300 resolution. If Projected is print ready any resolution less than 300 is poor print quality. If the quality check is not selected, there is NO REFUND. Customers get 3 FREE alterations. Once the designer has made the first alteration, there is NO REFUND. In the request for a refund, DOGPHRESH Creative Designs will keep 25% of the design fee for time and labor. Customers will receive artwork once they have paid and approved the artwork.
Business Cards
Customers will be contacted within 24 hours to confirm the details of the project. Business cards will be designed on a canvas at 300-resolution. If Projected is print ready any resolution less than 300 is poor print quality. If the quality check is not selected, there is NO REFUND. Customers get unlimited alterations. Once the designer has made the first alteration, there is NO REFUND. In the request for a refund, DOGPHRESH Creative Designs will keep 35% of the design fee for time and labor. Customers will receive artwork once they have paid and approved the artwork.
Stickers/Labels
PRINTING IS STARTED IMMEDIATELY! If there is an issue with the file customers provided we will be contact you within 24 hours to confirm the details of their project. Sizes are printed exact. Clear stickers are transparent and may NOT be visible on all surfaces. WE DO NOT PRINT WHITE INK. If stickers are not visible DOGPHRESH.COM does not hold responsibility. DOGPHRESH.COM is not responsible for pixilation of stickers and labels for files provided by customer.
Websites
You will be contacted within 24-48 hours to confirm the details of your website. Websites can take 3 weeks or longer to complete. Websites have a 3-step process: creating the look for the website, adding any text or picture, and final touches. During the last step, we will go over final questions before giving you the login information and rights to your website. DOGPHRESH.COM, does not hold any responsibility for managing or maintaining your website. DOGPHRESH.COM, only takes responsibility for designing. NO REFUND after work has begun on your website.
Garments
You will be contacted within 24-48 hours to confirm the details of your order. Please follow the instructions on how to upload your design and the specifics. Once the client has approved the garment or previewed them, there is NO REFUND. If client provides garment, DOGPHRESH.COM, does not hold any responsibility for damage caused to the garment.
Backdrops
You will be contacted within 24-72 hours to confirm the details of your project. All logos must be vectored to retrieve the best quality. We strongly recommend seeing LOGO CLEAN UP to correct any issues. NO REFUND on poor print quality. If the quality check is not selected, there is NO REFUND. Customers get unlimited alterations. Once the designer has made the first alteration, there is NO REFUND. In the request for a refund, DOGPHRESH Creative Designs will keep 35% of the design fee for time and labor. No alterations once design has been approved.
Hand Signs
Customer will be contacted within 24 hours to confirm the details of the project. All logos must be vectored to ensure the best quality. Hand Signs are designed on Coroplast 20-25 inch depending on the logo shape on 300-resolution. NO REFUND on poor print quality.
Hangtags
Customers will be contacted within 24 hours to confirm the details of the project. Business cards will be designed on a canvas at 300-resolution. If Projected is print ready any resolution less than 300 is poor print quality. If the quality check is not selected, there is NO REFUND. Customers get unlimited alterations. Once the designer has made the first alteration, there is NO REFUND. In the request for a refund, DOGPHRESH Creative Designs will keep 35% of the design fee for time and labor. Customers will receive artwork once they have paid and approved the artwork.
Customer Service
Email or chat with us 24/7. Allow 24-48 hours for a response. Email us at dogphresh@gmail.com. Text 1-888-371-2161 for help
FAQ
Can I pay a deposit?
No. All projects must be paid in full. No project will start until we receive the payment.
When do you start working on my project?
After we receive the payment. This can vary depending on the project concerns.
How long does it take before I can see my samples?
Artwork takes about 72 hours.
What if I do not like any of my initial designs?
I will continue to work or revamp the design. There is a $75 design fee, unlimited alternations.
Can you redo my existing logo designs?
Yes, lets work on your new idea under Logo Design or maybe you just want a more clean version of your logo see Logo Clean Up
Do you do printing?
Yes, we offer wholesale printing.
Which payment methods do you accept?
PayPal and credit card via Stripe.
What if my files are not the desired size?
We strongly recommend that you design within the dimensions listed. (300 resolutions print quality) If not, files may be distorted.